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sdelmonteSo, our DSL connenction has gone all out of whack. At about 8 pm Wednesday, it went away. We ran a diagnostic, followed the instructions, and call tech support. I was told that there was a problem in the system, and that Verizon was fixing it. The DSL came back.
All well and good, except that the DSL went away again. It's been coming and going ever since. It comes back for a minute, or an hour, and then it vanishes. The steady green light on the modem becomes a blinking light. And vice versa. We call tech support again, and this time were told, after a half hour of checking every connection between the phone line and the computer and the modem, that it was NOT a problem in Verizon's system. We were told that the modem was being forced to 100% of capacity, than this refelctged some unknown problem. And that we'd need an on-site technician. Between 8 am and 5 pm (but nothing more exact than that). I told them I would have to get back to them, as it wasn't like someone about to take a vacation in 10 days could just instantly add another day off. To their credit, they did offer to send someone on Saturday, but we can't do that either as Sabbath observers.
The sporadic connection kept coming and going, and I decided that if nothing else, I needed a backup. We are once again subscribers to AOL dial-up, which feels really slow after just a month of DSL. We also agreed that Batya would try to get a day off next week as her job situation is more flexible. So I call Verizon this morning to set up an appointment. And they tell me that they need to disgnose my computer all over again as they have no recrod of my previous call! A quick look at Verizon's website tells me that all three of my "trouble ticket" phone calls are marked Closed.
So here I am with a balky DSL hookup, which I am afraid is related to a problem with the phone line itself - the amount of interference on the line got a lot worse Wednesday night. I am concerned that my gut feeling about not dropping AOL that quickly, about not trusting Verizon, was not just paranoia. And I have no idea when the DSL will be back to normal. With any luck, I can get through to a techie tomorrow night and then set an appointment.
In the meantime, we muddle on through at home. But I wonder if anyone out there has had any similar sort of problem with their DSL or with Verizon. Or if anyone has any suggestions for how to troubleshoot this. Thanks.
All well and good, except that the DSL went away again. It's been coming and going ever since. It comes back for a minute, or an hour, and then it vanishes. The steady green light on the modem becomes a blinking light. And vice versa. We call tech support again, and this time were told, after a half hour of checking every connection between the phone line and the computer and the modem, that it was NOT a problem in Verizon's system. We were told that the modem was being forced to 100% of capacity, than this refelctged some unknown problem. And that we'd need an on-site technician. Between 8 am and 5 pm (but nothing more exact than that). I told them I would have to get back to them, as it wasn't like someone about to take a vacation in 10 days could just instantly add another day off. To their credit, they did offer to send someone on Saturday, but we can't do that either as Sabbath observers.
The sporadic connection kept coming and going, and I decided that if nothing else, I needed a backup. We are once again subscribers to AOL dial-up, which feels really slow after just a month of DSL. We also agreed that Batya would try to get a day off next week as her job situation is more flexible. So I call Verizon this morning to set up an appointment. And they tell me that they need to disgnose my computer all over again as they have no recrod of my previous call! A quick look at Verizon's website tells me that all three of my "trouble ticket" phone calls are marked Closed.
So here I am with a balky DSL hookup, which I am afraid is related to a problem with the phone line itself - the amount of interference on the line got a lot worse Wednesday night. I am concerned that my gut feeling about not dropping AOL that quickly, about not trusting Verizon, was not just paranoia. And I have no idea when the DSL will be back to normal. With any luck, I can get through to a techie tomorrow night and then set an appointment.
In the meantime, we muddle on through at home. But I wonder if anyone out there has had any similar sort of problem with their DSL or with Verizon. Or if anyone has any suggestions for how to troubleshoot this. Thanks.
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(no subject)
Date: Jan. 19th, 2007 05:02 pm (UTC)So our experience was different, but also sub-optimal.
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Date: Jan. 19th, 2007 05:41 pm (UTC)(no subject)
Date: Jan. 19th, 2007 06:27 pm (UTC)it sounds like your line is bouncing either from a last mile problem or a routing problem.
next time you call for a new trouble ticket, make sure they record the previous 3 tickets, and request your line be monitors for 24 hours. once they see the line history they will bump your ticket up to a tier-3 technician who will finally order the correct action to remedy your situation, which will most probably not require a premise visit.